Customer Service

If you find missing or damaged parts in your newly purchased games that are published or distributed by Rio Grande Games, and that are not out of print, we will replace those parts without charge. Please note that we do not replace complete games that have missing or damaged parts. Also note that we generally do not replace game boxes or the cardboard or plastic liners that come with them.


Customers wanting replacement parts should use the form below: include a descripiton of the part you want, what game it comes from, whether it was missing or damaged when you first removed the shrink wrap from the game, and your address.



Special note: as Rio Grande Games no longer distributes games from Hans im Glück, Hans im Glück will now provide customers of the English versions of their games with replacements for damaged or missing pieces in games from Hans im Glück:

Carcassonne and Stone Age:

Please contact Z-Man Games ( at

For all other Hans im Glück licensed games:

Please contact Hans im Glück ( at, or try

Similarly, if you have lost or damaged a part to a game, we can usually supply a replacement for a nominal charge. Just let us know what you lost.
Unfortunately, postal rates have increased significantly, especially for foreign shipments. We understand that this makes the cost of replacements very expensive. We are doing our best to keep the costs down and do not typically charge for the parts - the amount requested covers packing and shipping. Thanks for your understanding.

We will respond to your email address within a few days. Unfortunately, many of you use email servers that are blocking my responses, which results in repeated requests, the responses to which you do not receive.

Please make certain your email server will allow our response or it will be blocked and you will get no response. We will not respond to spam blocker requests, so remove them if you want to receive any response to your request.



To verify your humanity, please answer the following question:

Our company name is Rio Grande ______.

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